Every time I come to France, I struggle with the…well, what should we call it…the brash entitlement of customers in the face of stubborn bureaucracy of administrations. And it’s inbred. They’re born with it. Whereas Americans have online articles explaining how to complain about poor service, the French just naturally push back against authority. Maybe they have to, because of the ridiculous red tape here. But that’s another idea for another time.
So I take it in stride when we’re applying for my monthly bus pass and the woman hands over a protective plastic sleeve for my card, which my companion immediately also asks for, since she never got one. And another man storms over, out of turn, to demand his own, complaining about how damaged and worn out the cards get without one, and then you have to pay for a new one, and you’d think with all that money they’re getting, they could at least provide protective plastic sleeves for everyone…whew.
I also take it in stride that the biggest sporting goods store in the biggest mall in town would have two workers manning the four self-checkout registers, which only take credit cards, and one lone cashier for the 20-minute-long line of other customers waiting to pay with cash or check. And the mumbling and grumbling that everyone in line is doing. Including my companion. Including her son, whom the trip was for. And I take in stride that everyone, including my companion, will express their displeasure orally with the lone cashier, who I’m starting to pity. And that my companion will grumble even more when a manager is called for a price check, which takes another few minutes.
And all of this, after half an hour of being wonderfully helped by the staff on the floor. But nevermind that.
But the tables do turn sometimes. After all of that, and after ringing up a whole cart’s worth of goods…her wallet isn’t in her purse.
Panic. Ever so slightly. (We don’t have the Hitchhiker’s Guide to the Galaxy with us, of course. We might panic.)
But instead of turning their backs when the tables have turned, everyone in the store willingly and generously rallies to help. Team members are dispatched to the areas where we were, the cashier works with us to accept another method of payment, and the reception desk explains how to contact them if it’s discovered that her wallet isn’t at home.
Which of course it is. Sitting on the kitchen table.
We all thanked them profusely for their help.
(P.S. Seriously, thank you, Decathlon. You were very helpful.)